FAQ

Questions and Answers: (Please feel free to email us your questions!)

 

1. What is E-Detective?

E-Detective is a “Digital Message Recorder” or “DMR”  for recording Email, Instant Message, HTTP Web Browsing, FTP, Telnet and others Internet protocols passing through the Internet or Intranet.

 

2. E-Detective consists of two modules.

a) The E-Detective DMR is designed to automatically record all emails and chat messages.

b) The E-Detective Manager includes a mail administrator function. The administrator function supports the system to manage and control mail and message passing with I/O approve, just like an automatic electronic document message login and control systems.

 

3. What are the advantages of E-Detective?

Backup, Report, Search, Data Mining, Long Term Storage, and Control Emails and Chat Traffic. Everything is under administrator control. Furthermore, E-Detective is customizable according to requirements by customers.

a) Backup - Automatically backs up your incoming and outgoing emails.  If the mail server or computer hard disk crashes you still have a backup on E-Detective.

b) Report - Analyze and report on individual and group mail usage and contents.  The report can be set up to run by day, week, month or user specified times.

c) Search - Search and retrieve mails based on day, week, month, senders name, receivers name, subjects etc.

d) Archive Data - Automatically backup emails and online chats to CDs for archive purposes.  Archiving may be scheduled on a regular basis (hour, day, week and month etc).

e) Customizable - Our R&D engineers can customize E-Detective based on user requirements.

 

4. Why do we need E-Detective?

a) Safety - automatically back up emails and online chats, no accidental loss.

b) Security - Monitor your incoming and outgoing official emails and chat messages.

c) Efficiency - Monitor staff effectiveness from report analysis.

d) Management - Allows the administrator to control incoming and outgoing messages.

 

5. What is the difference between E-Detective and spy software?

E-Detective is a complete set of solution, not just for capturing Internet activities, but also for auditing and archiving all Internet transactions. E-Detective is easy to deploy into network with simple configuration. Spy software normally monitors a single PC. Besides, spy agent needs to plant into all PCs if want to monitor the entire LAN network.

 

6. Will port mirroring that E-Detective uses affect switch performance?

Overloading can occur at the mirror port on a standard 10/100Mbps switch, as the total data volume at all the ports is so great that it exceeds the capacity limit of 100 Mbps. There is a risk of some of the useful data at the mirror port not being seen - or of being overlooked. The last variant can result in impaired switch performance as far as data traffic is concerned. Nevertheless, this method approaches monitoring in the shared media segment most closely, as all the traffic in a segment is monitored. It is recommended for large amount of users or high loading network, a Gigabit switch with high backplane speed is recommended.

 

7. What is the difference between E-Detective and a mail server?

A mail server only monitors mails passing through the local server; E-Detective monitors all mail and online chat traffic on a network.
 

8. What are E-Detective hardware requirements?

a) PC systems (486 Or 586)

b) DOM - to store OS and software
c) Hard Disk

d) CD ROM Writer

e) Watchdog Card

 

9. Why does E-Detective use a PC system?

a) PCs support CD writer and hard disks.

b) Can easily add additional devices as needed.

 

10. How E-Detective manage to capture large flows of data?

E-Detective models (FX30, FX100 and FX120) come with Gigabit Ethernet ports that allow high flows to be captured. Port mirror switch must have high backplane speed if the network data flows is huge.

 

11. How many users can E-Detective support?

E-Detective can support user ranging from 1 to  2000 ++ simultaneously.

 

12. Is E-Detective easy to install?
a) Yes, just plug and play.

b) Any IT or administrator who has fundamental knowledge will find it easy to install and operate this product

 

13. Basic requirements to become an Authorized Distributor or Strategic Partner

a) Must be interested in promoting and selling E-Security products, along with a network administrator and management background.

b) Will set up a special web site to promote the product and also link back to our technical website at http://www.ed-system.sg and http://www.edecision4u.com

c) Modify and translate user's manual and catalog into local language.

d) Guarantee not to sell our competitors’ products.

e) Purchase of demo units.

f) Others.

 

14. Why E-Detective uses embedded Linux?
a) Low cost and high performance (can be smaller size).

b) Open source code is easier to debug.

 

15. What languages does E-Detective system support?

E-Detective has English and Chinese (Traditional and Simplified versions). However, the content captured by E-Detective will always be displayed in original format (no matter what languages are the content).

 

16. What is the development of E-Detective?

Intensive effort from our R&D team is to continuously develop new technology to meet future market demand. For specific application, we are able to customize the feature according to the user's need, and it will be base on case-by-case basis.